Refund policy

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Photos of the damaged product will be needed to insure your return. 

To start a return, you can contact us at julieraeart@proton.me Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at julieraeart@proton.me 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like commissions or special custom orders or personalized items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on art or prints unless it arrives damaged.  

Exchanges
 We don't do exchanges.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at julieraeart@proton.me.